APPOINTMENTS UPDATE - FEB 2017
In the last month, we have provided 3806 appointments across our clinical team. I am delighted to say that 95.72% were attended by our patients and fully utilised. Unfortunately, this still leaves 4.28% of wasted appointments - 163 in total and something like 40 actual hours of clinical time.
We are doing our very best, please ensure you attend your appointments or if for any reason you can't then please have the courtesy to advise us so that the appointment can be used for another patient.
CQC INSPECTION / REPORT
Following our inspection at the end of September 2016, we have now received our report which is available for perusal on the website Home Page. We were pleased to receive a GOOD RATING in all categories.
STAFF CHANGES - JAN 2017
There have been a number of personnel changes at Rivergreen recently.
- Maulik Jhaveri joined us to work as a Clinical Pharmacist. He has settled in well and we will continue to develop his role in 2017.
- Dr Howard Lewis will be working on Tuesdays, Wednesdays and Thursdays from January 2017.
- Dr Ash Patel will be working for us on Mondays and Tuesdays from January 2017
- Karen Cropley, Practice Nurse leaves us on 13 January and we are recruiting for her replacement.
NEW LEAF CLINIC AT RIVERGREEN. Is your New Year's resolution to stop smoking then we may be able to help. Just telephone us to book an appointment in one of our THURSDAY MORNING CLINICS, they are already proving to be popular.
PRESCRIPTIONS - Please note that our standard turnaround time is 2 WORKING DAYS.
GP REPORTS - We are often asked to complete Insurance Reports, Holiday Cancellation forms, Passport confirmations etc. This is NOT NHS WORK and in view of the extreme pressure on our core services at the present time, please note that these type of reports will take 15 WORKING DAYS to complete.
NEW URGENT CARE CENTRE ON LONDON ROAD, NOTTINGHAM - see FURTHER INFORMATION section for full details.
NAMED ACCOUNTABLE GP FOR ALL PATIENTS - see section LATEST NEWS for details.
Rivergreen has successfully met the standards for Future Pulse, a new project which aims to improve access to health services for children and young people under 25
Tuesday 7 February 2017 - PM
Tuesday 7 March 2017 - PM
NHS FAMILY AND FRIENDS TEST
Please complete, it's easy, just click on the Friend & Family Test option on the right of this page.
With effect from 3 November 2014, our patients will be able to choose a provider for this service. As we continue to undertake this work at the practice, and in view of the convenience, we will assume that patients will want to use Rivergreen unless we are advised otherwise.
ON LINE ACCESS TO MEDICAL RECORDS. - To access any of our on line services, please ask at Reception or telephone the surgery to request an ON LINE REGISTRATION FORM.
In addition to booking appointments and ordering medication patients will also be able to access their Summary Patient Record, on line, from 31 March 2015. Patients wishing to register for this service must complete an application form available from the surgery and supply photo ID. Additionally, full GP2GP Electronic Transfer of Medical Records will commence at the practice in March 2015.
With effect from 31 March 2016, patients will be able to access coded information in their on line record.
Latest National Patient Survey Results - JULY 2016
We were particularly pleased with our EASE OF GETTING THROUGH ON TELEPHONE score of 79 ( Nottingham CCG average - 72, National average - 73 ) - our best ever survey figure.
Out of Hours Service
With effect from 4 March 2013, the out of hours service will be provided vis NHS 111 which is free from both landlines and mobiles.
Whilst your call will continue to be redirected if you ring the surgery number, our advice is
CALL 111 or if you have a life threatening medical emergency, dial 999.
Advance Booking of Appointments.
Following discussions at our Patient Reference Group, we have agreed to an increase in the time that patients are allowed to pre book some of our GP / Nurse appointments. Patients will now be allowed to book appointments up to 14 DAYS IN ADVANCE. Please note that this is not all appointments, just those designated as pre bookable. The vast majority will remain bookable on the day.
Patient Participation Group
Our next meeting will take place in March / April 2017
ON LINE APPOINTMENT BOOKING
Many of our patients are now taking advantage of this new facility. It not only enables patients to book in advance but also allows them to book "on the day " appointments from 8.00am each day
There is now a free app for your iphone,ipad or other Apple device to access SystmOnline
Simply download from the App store