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Noticeboard

NEW CARERS HUB SUPPORT SERVICE

CLICK HERE FOR FURTHER DETAILS  CARERS HUB

CQC INSPECTION / REPORT

Following our inspection at the end of September 2016, we have now received our report which is available for perusal on the website Home Page. We were pleased to receive a GOOD RATING in all categories.

 PRESCRIPTIONS - Please note that our standard turnaround time is 2 WORKING DAYS.

GP REPORTS - We are often asked to complete Insurance Reports, Holiday Cancellation forms, Passport confirmations etc. This is NOT NHS WORK and in view of the extreme pressure on our core services at the present time, please note that these type of reports will take 15 WORKING DAYS to complete.

NEW URGENT CARE CENTRE ON LONDON ROAD, NOTTINGHAM - see FURTHER INFORMATION section for full details.

NAMED ACCOUNTABLE GP FOR ALL PATIENTS - see section LATEST NEWS for details.

FUTURE PULSE

Rivergreen has successfully met the standards for Future Pulse, a new project which aims to improve access to health services for children and young people  under 25

NHS FAMILY AND FRIENDS TEST 

Please complete, it's easy, just click on the Friend & Family Test option on the right of this page. 

 

ON LINE ACCESS TO MEDICAL RECORDS. - To access any of our on line services, please ask at Reception or telephone the surgery to request an ON LINE REGISTRATION FORM.

In addition to booking appointments and ordering medication  patients will also be able to access their Summary Patient Record, on line, from 31 March 2015. Patients wishing to register for this service must complete an application form available from the surgery and supply photo ID. Additionally, full GP2GP Electronic Transfer of Medical Records will commence at the practice in March 2015.

With effect from 31 March 2016, patients will be able to access coded information in their on line record.

Latest National Patient Survey Results - JULY 2016

We were particularly pleased with our EASE OF GETTING THROUGH ON TELEPHONE score of 79 ( Nottingham CCG average - 72, National average - 73 ) - our best ever survey figure.

Out of Hours Service

With effect from 4 March 2013,  the out of hours service will be provided vis NHS 111 which is free from both landlines and mobiles.

Whilst your call will continue to be redirected if you ring the surgery number, our advice is

CALL 111 or if you have a life threatening medical emergency, dial 999.

Advance Booking of Appointments.

Following discussions at our Patient Reference Group, we have agreed to an increase in the time that patients are allowed to pre book some of our GP / Nurse appointments. Patients will now be allowed to book appointments up to 14 DAYS IN ADVANCE. Please note that this is not all appointments, just those designated as pre bookable. The vast majority will remain bookable on the day.

Patient Participation Group

Our next meeting will take place in Oct / Nov 2017 

ON LINE APPOINTMENT BOOKING

Many of our patients are now taking advantage of this new facility. It not only enables patients to book in advance but also allows them to book "on the day " appointments from 8.00am each day 

There is now a free app for your iphone,ipad or other Apple device to access SystmOnline 
Simply download from the App store

 

PALS

PALS (Patient Advice and Liaison Service)

The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more
If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.



 
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