FLU CLINIC

We are holding a Flu Clinic on Saturday 3rd November -If you are eligible for a free flu vaccination then please contact the surgery to book an appointment - thank you

Available Now

GP+ Nottingham City – extended hours access for patients

Offering Evening & Weekend Appointments bookable through your GP practice, patients registered at this practice are able to access additional routine appointments during evenings and weekends through the new GP+ service.

Appointments are available to see GPs, Practice Nurses, Clinical Pharmacists and Physiotherapists in a fully equipped accessible location on Upper Parliament Street in Nottingham City Centre.

Opening hours are:

16:00-20:00 Monday – Friday

9:00-13:00 Saturday & Sunday

This is not a walk-in service, appointments are required and booked through the reception team at the surgery. For more information visit: www.ncgpa.org.uk/gpplus

CARERS ROAD SHOW COMING TO A NEIGHBOURHOOD NEAR YOU

CLICK HERE FOR FURTHER DETAILS Carers Roadshow

CQC INSPECTION / REPORT

Following our inspection at the end of September 2016, we have now received our report which is available for perusal on the website Home Page. We were pleased to receive a GOOD RATING in all categories

NHS FAMILY AND FRIENDS TEST

Please complete, it's easy, just click on the Friend & Family Test option on the right of this page.

Patient Participation Group

Our next meeting will take place in November 2018

ON LINE APPOINTMENT BOOKING

Many of our patients are now taking advantage of this facility. It not only enables patients to book in advance but also allows them to book "on the day " appointments from 8.00am each day

There is now a free app for your iphone, ipad or other Apple device to access SystmOnline

Simply download from the App store

PALS

PALS (Patient Advice and Liaison Service)

The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

What does PALS do?

In particular, PALS will:

Provide you with information about the NHS and help you with any other health-related enquiry
Help resolve concerns or problems when you are using the NHS
Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
Provide you with information and help introduce you to agencies and support groups outside the NHS
Inform you about how you can get more involved in your own healthcare and the NHS locally
Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more
If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.