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******* COVID-19: URGENT PATIENT NOTICE - Please Share. *******

Coronavirus (COVID-19): what you need to do

 Stay at home

 You should only leave the house for one of four reasons:

  • Shopping for basic necessities, for example food and medicine, which must be as infrequent as possible.
  • One form of exercise a day, for example a run, walk, or cycle - alone or with members of your household.
  • Any medical need, or to provide care or to help a vulnerable person.
  • Travelling to and from work, but only where this absolutely cannot be done from home.

Advice for people with severe health conditions

This week NHS services will be contacting people with a range of severe health conditions urging them to self-isolate for 12 weeks. We have also contacted all local patients with a generic message following the prime ministers advice yesterday (23 March). Please don’t panic if you have received the text and don’t have a severe health condition. Health advice will be confirmed by letter to those identified this week. There is no need to contact your GP about the message.

Visit for Full guidance on staying at home and away from others


2) Social media

“The NHS will be contacting people with a existing health condition urging them to stay at home. A detailed letter is being sent this week to those affected.  We have texted all local patients to explain this and to reinforce the advice to stay at home. #StayHomeSaveLives”



 In accordance with national guidelines concerning Coronavirus (COVID-19), the surgery has taken proactive measures to move to a ‘triage first model of care’ to protect patients and staff from possible infection.

The surgery has now suspended the SystmOnline Booking function which allows patients to book face to face consultations. This is because all patients must be triaged first, to assess their risk of Coronavirus before coming into the surgery. Please do not come to the surgery to book an appointment, the only way you will be able to request an appointment is by telephone.

For the foreseeable future, we will not be offering pre-bookable GP appointments - any appointments already booked will be contacted by our staff and added to the triage list.

Nurse and HCA appointments already booked will remain booked but you will be contacted before your appointment.

Patients MUST be prepared to provide a reason for any appointment.

Please visit our website for further details we will keep this updated with any changes.

Thank you for understanding, everything we are doing is to try to protect our patients and staff as best we can.

****** IMPORTANT NOTICE ******

Please do not come to the surgery if you have a new continuous cough OR a fever with temperature over 37.8. You must self isolate for 7 days (this includes children).

If you have these symptoms and are WELL you can just stay at home and you do not need to ring 111 or be tested.

If you have these symptoms and are UNWELL you should go to 111 online for advice, do NOT come to the surgery, 111 will assess and advise.

Welcome to Rivergreen Medical Centre

Rivergreen Medical Centre

At Rivergreen Medical Centre, our friendly and dedicated team of Doctors, Nurses, Managers and Administration staff all work together to provide the best possible care for all our patients.

The practice offers a number of medical services ranging from on the day booking of GP appointments to chronic disease management clinics , which are run by our nursing team.

The Rivergreen Medical Centre website presents our patients with up to date news and information about the practice. We will keep it current with any developments or other details that we feel are important to our patients. 


Our latest results show that 92% of patients are either extremely likely or likely to recommend us to Friends and Family.


CARE QUALITY COMMISSION REPORT - Inspection on 28 September 2016.

CQC Report

OPENING HOURS - 8.00am - 6.30pm ( Monday to Friday )

We also offer some pre-bookable Nurse/HCA appointments between 6.30pm and 7.30pm on a Wednesday and between 7.00am and 8.00am on a Thursday. There are two 15 minute GP appointments available each week out side of our normal working hours. Times vary each week - please call or ask at reception for further details.

Outside normal surgery hours (evenings, weekends and bank holidays) emergency cover for the practice is provided by NEMS Community Benefit Services Ltd Out of Hours service. The Out of Hours service provides medical care for patients that do not need Emergency Department Care. It is a service that is led by a range of clinical staff such as GPs, Nurses, Advanced Nurse Practitioners and Emergency Care Practitioners.
This service is for problems which cannot wait until the next available surgery. You will be required to provide full information about your problem and will be expected if required to attend Platform One Practice (based on Station Street, Nottingham) if necessary. Advice may also be given if attending for a face to face appointment is not deemed to be required.
During out of hours you should contact the NHS 111 service if you urgently need medical help or advice but it is not a life threatening situation.


New NHS App

The NHS App provides a simple and secure way for patients to access a range of NHS services on their smartphone or tablet including appointment booking and ordering medication.

For further details visit


You can email us with your admin queries by clicking on the link below. This will direct you to the comments/ suggestions page. Please tick the relevant option and then type your query. Your will receive a reply within 2 working days.

PLEASE NOTE - this facility is for admin queries only.




Please take a couple of minutes to give us your feedback, tell us what you like or how we could improve.

Just click on the survey icon below

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(Site updated 01/06/2020)
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