Data Support Officer (General Practice)
The closing date is 02 September 2024
Job summary
28 hrs week
To provide administrative support to GPs, Nurses, HCAs, Administration staff and wider community teams.
Key roles of Reception/telephony duties, care navigation, pathology results, hospital letters and task list/messages. Along with notes summarising in time the role will develop to include child health surveillance (tracking childhood immunisations and also supporting the Safeguarding lead with administrative tasks).
The role will involve working to ensure that the surgerys appointments, systems and processes are as effective as possible to allow us to deliver an outstanding level of personal medical services to the patients of the practice.
Your practice should be safe; effective; caring; responsive to all patients needs.
THIS ROLE IS RELISTED – PREVIOUS APPLICANTS NEED NOT APPLY. Thank you
Main duties of the job
Data Support Officer. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Other tasks will include Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Process personal and telephone requests for appointment, visits and telephone callsaccording to practice protocols and guidelines
Receive, divert and make telephone calls as required. Take messages.
Using judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Processing and distributing incoming (and outgoing) mail
Preparation of morning visits in liaison with GPs
Provide support to reception/telephony clerks by dealing with any patient queries requiring further investigation
Provide support to GPs with making telephone calls on their behalf
Data entry andonline referral
Provide support to the GPs and Assistant Practice Manager in relation to chasing hospital appointments /queries
Processing of sick note requests
Liaising with community Nursing team, Care Co-Ordinators etc
Liaising with Coroner, medical examiner, registry office and funeral homes following deaths
Arrange appointments for medicals as agreed with GP
Arrange weekly ward rounds for care home
Full listing of roles and responsibilities is in the attached job description
About us
A Family Medical Practice in the heart of Clifton, Nottingham. we serve a community with complex health needs.
We have 7 GPs, 5 in the nursing team and a whole host of additional clinical roles and a fully comprehensive administrative team.
We have the tram on the doorstep and free on site parking as well as the high street and park a stones throw away for your lunch break if you fancy a wonder.
We are conveniently situated between Nottingham, Derby and Loughborough close fo the A50, A46 and M1.
Rivergreen Medical Centre – 106 Southchurch Drive, Clifton, Nottingham, NG11 8ADwebsite www.rivergreenmed.co.uk
Job description
Job responsibilities
The following are the core responsibilities of the Data Support Officer. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Other tasks will include
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Deal with all general enquiries
Process personal and telephone requests for appointment, visits and telephone consultations according to practice protocols and guidelines
Receive and make telephone calls as required divert calls promptly and appropriately and take messages ensuring accuracy of details
and prompt appropriate delivery
Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Processing and distributing incoming (and outgoing) mail
Scanning
Preparation of morning visits in liaison with GPs
Provide support to reception/telephony clerks by dealing with any patient queries requiring further investigation
Provide support to GPs with making telephone calls on their behalf
Computer data entry of daily letters
Completion of filed pathology results
Completion of online referral as appropriate
Provide support to the GPs and Assistant Practice Manager in relation to chasing hospital appointments /queries
Redirecting letters and pathology for on leave GPs
Processing of sick note requests
Liaising with community Nursing team, Care Co-Ordinators etc
Daily messages for GPs
Liaising with Coroner, medical examiner, registry office and funeral homes following deaths
Arrange appointments for medicals that are required and agreed with GP
Arrange weekly ward rounds for care home residents
To be pro active in making arrangements i.e. DNS1 preparation of paperwork for comm nursing team to administer medications accordingly
First point of contact for palliative, elderly and vulnerable patients and their families
Provide emotional support
To undertake any other duties or responsibilities which may reasonably be required
Attendance at month community health care team meetings (MDT)
Attendance at end of life care meetings (GSF)
Triaging/assigning home visits
Compiling list for ward round
Arranging DVLA medicals
Other responsibilities
To have a thorough knowledge of all practice procedures
To work in accordance to practice protocols
Ensure building security have thorough knowledge of doors/windows/alarms
Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
Computer data entry processing and recording information in accordance with practice procedures
Providing clerical assistance to practice staff as required from time to time
Undertake any additional duties as requested by the partners or the practice manager
Administration
Mail to patients and required, i.e. calls and reminders
Photocopy as requested
Medical record summarising:
To review medical records and produce an accurate summary of the patients medical history, within the Practices protocols and agreed timescales.
Enter Read Code information onto the Practices computer system.
Use medical knowledge to correct mistakes found in existing patient records.
Adhere to and monitor progress of notes summarising against Practice targets, maintaining structure and protocols when recording new information.
Be aware of specific Read Codes and associated records; following Practice protocols for recording, obtaining and filing patient records as appropriate e.g. child protection.
Assist GPs and other Practice staff with queries relating to medical records.
Liaise with internal/external departments or healthcare providers as require.
Check vaccinations are recorded correctly on notes
Child health surveillance:
Tracking childhood immunisations and reviews
Supporting the Safeguarding lead with administrative tasks)
Arranging safeguarding meetings and taking minutes
Person Specification
Qualifications
Essential
- General Practice Experience.
- Equivalent C or above O’level Maths and English.
- Hard working, reliable team player.
Desirable
- System 1 experience.
- Note Summarising.
Experience
Desirable
- 2 years in General Practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Rivergreen Medical Centre
Address
106 Southchurch Drive
Clifton
Nottingham
Nottinghamshire
NG11 8AD
For questions about the job, contact:
Assistant Practice Manager
Claire Timms
01159211566
Date posted
01 August 2024
Pay scheme
Other
Salary
£11.52 to £11.68 an hour This is subject to relevant experience.
Contract
Permanent
Working pattern
Part-time
Reference number
A1891-24-0012
Job locations
106 Southchurch Drive
Clifton
Nottingham
Nottinghamshire
NG11 8AD